Privacy Policy

Information We Collect

At Eluvithworks, we collect information that helps us provide you with exceptional investment education and platform services. When you create an account or interact with our platform, we gather personal details including your name, email address, phone number, and residential address. This information allows us to verify your identity, communicate important updates, and ensure compliance with Australian financial regulations.

We also collect technical information about how you use our platform. This includes your IP address, browser type, device characteristics, and interaction patterns with our educational content. Additionally, when you engage with our investment learning modules, we track your progress, preferences, and areas of interest to personalise your educational journey.

• Personal identification information (name, email, phone number, address)
• Financial information relevant to investment education and account management
• Technical data including IP addresses, browser information, and device identifiers
• Usage data showing how you interact with our platform and educational content
• Communication preferences and marketing consent status

How We Use Your Information

Your personal information serves multiple purposes within our investment education platform. Primarily, we use this data to create and maintain your account, deliver personalised learning experiences, and provide customer support when you need assistance. We analyse your learning patterns to recommend relevant investment education modules and track your progress through our comprehensive curriculum.

Additionally, we use your information to comply with legal requirements, including anti-money laundering regulations and financial services compliance in Australia. We may also use aggregated, anonymised data for research purposes to improve our educational content and platform functionality.

Data Storage and Security

We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Your data is stored on secure servers located in Australia, with additional backup systems to ensure data integrity and availability. All sensitive information is encrypted both in transit and at rest using industry-standard encryption protocols.

Our security infrastructure includes regular vulnerability assessments, access controls that limit employee access to personal data based on job requirements, and continuous monitoring for suspicious activities. We maintain detailed audit logs of all data access and modifications to ensure accountability and traceability.

Information Sharing and Disclosure

Eluvithworks maintains strict policies regarding information sharing. We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in specific circumstances that are essential for platform operation or legally required.

We work with trusted service providers who assist in platform operations, including cloud hosting services, payment processors, and educational content delivery networks. These partners are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

Your Privacy Rights

Under Australian privacy legislation, you have several important rights regarding your personal information. You can request access to the personal data we hold about you, and we will provide this information within 30 days of your request. You also have the right to correct any inaccurate or incomplete information in your profile.

You may request the deletion of your personal information, subject to our legal obligations to retain certain records for compliance purposes. We will honour deletion requests within the bounds of applicable laws and regulations. You can also object to certain processing activities or request that we limit how we use your information.

• Access your personal information and understand how it's being used
• Request corrections to inaccurate or outdated information
• Request deletion of your personal data (subject to legal requirements)
• Object to specific processing activities or marketing communications
• Request data portability for information you've provided to us
• Withdraw consent for processing where consent is the legal basis

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Account information is typically retained for seven years after account closure to comply with Australian financial record-keeping requirements.

Educational progress data and learning analytics are retained for three years to help us improve our curriculum and provide continuity if you return to the platform. Marketing preferences and communication logs are kept for two years after your last interaction with our platform.

Cookies and Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your user experience and provide personalised content. Essential cookies are necessary for platform functionality, including session management and security features. These cookies cannot be disabled without affecting platform performance.

We also use analytics cookies to understand how users interact with our educational content, which helps us improve course design and identify areas where students need additional support. Marketing cookies help us deliver relevant educational content recommendations and measure the effectiveness of our communication campaigns.

International Data Transfers

While we primarily store and process data within Australia, some of our trusted service providers may process information in other countries with adequate privacy protections. When international transfers occur, we ensure appropriate safeguards are in place, including contractual protections and compliance with cross-border data transfer regulations.

Any international data transfers are conducted in accordance with Australian Privacy Principles and include mechanisms to protect your personal information regardless of the processing location.

Changes to This Privacy Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we will notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

Minor updates, such as clarifications or formatting changes, may be implemented without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your personal information.